Charlie Gilman

"'You're still looking pallid sir. You're needing to have yourself some rest. Sleep well, and keep down the racket. Us in Innsmouth are quiet folk.'"Charlie (Charles) Gilman is a half-breed citizen of Innsmouth. He is also the receptionist and unconfirmed owner of the Gilman Hotel.

Role in the game
Jack Walters can first encounter him right when he gets off the bus. Gilman though, will be annoyed by his questions about the town and will give him advice that “Innsmouth is not a place for rumour and talking.” After learning that the bus is to be delayed untill morning, because of a (supposedly) broken engine, Jack will have to find a place to stay during the night. When approaching Gilman hotel’s reception, Jack will overhear Joe Sargent and Gilman preparing to get “the outsider” killed that very night. But being unable to find another place to sleep in, Jack reluctantly asks for a room for the night. When Gilman is asked by Constable Nathan Birch to speak in private, Jack takes the key to the back office (which was locked up until then) only to find morbid horror. The office is full of blood, guts and other body parts. It is confirmed (via Post Mortem Records) that those are indeed Gilmans’ victims. When Gilman returns, he takes Jack to his room in the upper floor, and Jack has a vision of him murdering a victim with a hatchet. After leaving the room, Gilman is seen only in a vision, giving the key to Jack’s room to the townsfolk mob trying to kill him. His ultimate fate is unknown.

Personality
Gilman is most likely a psychopath/sociopath, a cannibal and a sadist since he is ready to kill his victims mercilessly while also enjoying watching them die, and then even eating them afterwards. He sometimes speaks in a (somewhat) friendly tone, but those are often broken by fits of rage and an unsettling aura that gives away his creepiness.

Trivia

 * It seems his killings go (suspiciously) unnoticed by the local police or community. It is likely the Order found use of him as he was used him to silence snooping outsiders.